OASIS Home Care Privacy Policy
At OASIS, we are committed to protecting your personal information and ensuring full compliance with Australia’s privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our priority is to maintain confidentiality while being transparent about how we collect, use, store, disclose, and manage your personal data.
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Collection of Personal Information
We collect only the personal information necessary to provide home care services, including government-funded aged care programs. All data is collected lawfully, fairly, and without unnecessary intrusion.
We ensure that clients are informed about:
- The identity of OASIS and how to contact us;
- Their right to access their personal information;
- The purpose of data collection;
- The types of personal information we collect;
- Any potential consequences of not providing the requested information.
The personal data we may collect includes the client’s name, address, contact details, and medical history. This information helps us deliver tailored care that meets individual needs.
Use and Disclosure of Personal Information
Personal information is only used for the purpose for which it was collected or for related purposes that a client would reasonably expect. These may include:
- Providing information about home care services;
- Coordinating and managing care plans effectively;
- Processing billing and payments;
- Sharing medical details with healthcare professionals (with prior consent);
- Conducting quality assurance and clinical audits to improve service standards.
We will not use personal information for marketing purposes unless the client has explicitly given consent. Clients can opt out of marketing communications at any time, either verbally or in writing.
Ensuring Accuracy and Quality of Information
We take reasonable steps to ensure all personal data is accurate, complete, and up to date. Clients are encouraged to inform us promptly of any changes to their details.
Security and Protection of Personal Information
We implement strict security measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
If personal data is no longer needed, we securely destroy or de-identify it in accordance with our data retention policies.
Transparency and Access to Personal Information
This Privacy Policy is available upon request for anyone wishing to review it.
Clients have the right to access their personal records free of charge. Upon request, we will inform them of:
- The types of personal information we hold;
- Why it was collected;
- How it is managed and shared.
Requests for access can be made in writing via letter or email. We can also assist clients in making a request if needed.
Updating and Correcting Personal Information
If a client identifies an error in their personal data, we will take reasonable steps to correct it promptly. Additionally, if we detect any outdated, incomplete, irrelevant, or misleading information, we will update it as soon as possible.
Handling Complaints Regarding Personal Information
Clients who wish to file a complaint about how their personal information has been handled can do so by:
- In person;
- By phone at 0480 470 227;
- By email at [email protected];
- In writing to 32 Parkes St, Wellington NSW 2820.
If a complaint is received during on-site services, it will be forwarded to OASIS’s Head Office for proper handling in accordance with our complaint policy. A copy of this policy is available upon request.
Privacy Officer
OASIS has appointed a Privacy Officer responsible for:
- Ensuring compliance with this Privacy Policy;
- Overseeing adherence to the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs);
- Regularly reviewing data management practices to maintain compliance with privacy regulations.